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FAQ

Templates

How do I access & edit my template?

To access your item checking your email and you’ll receive a link to access your editable template from Corjl.

A message from Corjl will be sent to the email address associated with your Etsy account within 5 minutes of your purchase. Click on the provided link, then follow the prompts to create an account and access your item.

If you do not see the link, make sure you are checking the email address associated with your Etsy account and your junk mail.

How long will it take for me to receive my order?

You should receive a download link in your email within 5 minutes of you placing your order.

I need the template in a different size, can it be resized?

Yes! Once you have purchased the template, please send us an email at info@huntrcreative.com with the new dimensions you would like your artwork in and we are happy to do this free of charge.

Where can I print my template?

You’ll be able to export your templates as a PDF and print at your local printing business such as Officeworks (https://www.officeworks.com.au/) or online at Vistaprint (www.vistaprint.com).

Does my template expire?

Your template will never expire, so you’ll be able to access it and make changes whenever you like.

Do you offer a cancellation, refund or exchange?

There are no returns, exchanges, or cancellations on digital templates. But please contact me if you have any problems with your order on info@huntrcreative.com

I haven't received my order, what do I do?

If you haven’t received an email with your download link, please firstly check your junk mail. If it still is missing, you’ll be able to access your template by following the below steps.

  1. Go to Corjl.com, enter email or username & order number.
  2. Click on ‘Edit a Purchased Item’
  3. Enter the email OR username that is associated with your purchase & the order number of your purchased item.
  4. Next, create an account to access your items.
  5. Click on your template
Can you create a custom order?

Yes we are able to do custom designs for your brand! Please visit our services page for more information on how we can help: https://huntrcreative.com/services/

Services

What is your design approach?

Our design approach can be captured in one word: epic. We focus on advancing your brand and message by ensuring the theme and style is clean, crisp, and timeless. We achieve this by knowing what is necessary for your brand through a discovery process to expand on ideas to achieve a well rounded concept.

How long will the process take?

Our services can take between 1-8 weeks to complete. However, each project is unique, and therefore, each has its own timeframe. Please let us know when you require your project to be completed by and we will accommodate this as best as we can.

How many design revisions can I make?

For each project we offer three complementary rounds of revisions. Revisions required thereafter there will be additional charges. A strategy session with you is compulsory before design production begins to make sure both parties are on the same page.

Can you handle the printing of the design?

We would love to handle the printing of your final product. Please let us know in your initial enquiry and we will request information such as how many prints do you require, and what type of paper you would like.

Delivery fees will be costed into your initial quote, so you are aware of all costs involved. We can ship globally, please provide your address in English so we can ensure it reaches you.

Clients may be charged for a customs clearance, import duties or local taxes which are to be paid in full by the client. We do not take any responsibility for these charges and are unable to reimburse any costs in relation to those matters.

Express Delivery: 3-5 business days
Standard Delivery: 6-10 business days

We are not able to accept any responsibilities for postal delivery delays.

What if I'm after isn't listed on your price list?

It’s important for us to be flexible to work with you. Please email info@huntrcreative.com regarding your unique project details and we will organise a quote for you.

How do you accept payments?

We accept credit card and PayPal payments.

What payment cycles do you accept?

There is a 50% deposit required before the start of any project. The remainder will need to be paid within one or two instalments after the concept and proof is presented to you. An approval process is in place to make sure we are heading in the right direction.

Are there any hidden costs?

There are no hidden costs! Our prices are presented as a flat rate. If your project requires additional costs, we will let you know before proceeding.

I'm ready to take the next step! What should I do now?

We are so excited for you join the HUNTR community! To get started, download our price list by clicking the link below, then email us on info@huntrcreative.com with which package you want to proceed with and we will send you a detailed snapshot on how everything will work!

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